14 Day Returns
with 1 simple online form
14 Day Returns
with Hundreds of UK Locations
with ASDA toyou
At Club L London we understand that sometimes you may need to return your item and we are happy to refund any unwanted items providing they are returned to us within 14 days from receipt, in their original condition.
We've details our super easy return process here for our free and easy ASDA toyou returns method, just follow the three steps below to get started.
Take your parcel and QR Code to the Asda toyou signposted kiosk or hand to a colleague at your most convenient ASDA location.
remember to include your returns note!
SALE ITEMS AND BUNDLE SALE OFFERS
Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for £50, 3 for £45) and no refunds will be given for these items.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 14 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
I HAVE LOST MY RETURNS FORM
If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return. For more information please contact us.
WHERE IS MY REFUND?
We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us.