Privacy policy

PRIVACY POLICY

Club L London is dedicated to preserving the privacy of all of our Dolls that use our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us

 

SECTION 1- WHAT INFORMATION WE COLLECT?

When you visit, register or order products or services on Club L Boutique you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We do not store credit or debit card details.

If you contact us, we may keep a record of that correspondence.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

 

SECTION 2 - WHAT DO WE DO WITH YOUR INFORMATION?

We only use Your personal Information for the following purposes:

Processing Your Orders and tracking safe delivery to You;
For statistical purposes to improve this Website and its services to You;
To administer this Website;
Other use by Us to which You agree when asked on this Website
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 3 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at cs@clubllondon.com or mailing us at:

Club L London Retail Ltd
Parkway 5
Parkway Business Centre
Princess Road
Manchester
M14 7HR

United Kingdom

SECTION 4 - DISCLOSURE

Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party contractors engaged by Us to perform a variety of functions such as processing Your Orders, assisting with promotions or providing technical services for Our Websites. e.g. When arranging for a courier company to deliver goods that you have ordered.

We require all such third parties to treat Your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.

 

SECTION 5 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 - COOKIES

Our cookies don't store sensitive information such as your name, address or payment details: they only hold a reference that is linked with the way you use our site.

Here's a list of all the cookies we use, and what we use them for:

Essential cookies:
These cookies enable you to shop at clubllondon.com. Without these cookies, you would be unable to add products to your basket, sign in to your account, change product image size and complete purchases on the site. If you would prefer not to accept these cookies, you can change your browser settings to do this.

General Site:
Recently Viewed
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Analytics cookies:
We use Google Analytics to track your use of the website. These cookies are used to monitor the performance of the site by using anonymised data (i.e. not traceable to any particular person) of how our site is used: what links people click on, what products are being viewed and bought, etc.

Tracking cookies:
These cookies are used to monitor the performance of our marketing campaigns across the web. Again, the data is anonymised and allows us to see which of our ads on other sites (such as newspaper sites, search engines, social networks, etc) are clicked on.

Social cookies:
These cookies are set by the social networks (Facebook, Twitter, Google+, YouTube, etc) and allow you to share content from clubllondon.com with your friends on social networks. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them. In addition we enable you to share content from our site. The cookies to enable this are listed below. By disabling social cookies you will not be able to share content from our site.

twitter.com:
various cookies against this domain facebook.com - various cookies against this domain google.com - various cookies against this domain

Email cookies:
these cookies are dropped onto your web browser by our email provider to monitor the performance of our email campaigns. These cookies contain no personal information, and are solely for the purpose of displaying the most relevant Club L London product & offers to you.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

SECTION 10 - KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarna’s privacy policy.

SECTION 11 - MOBILE MESSAGE SERVICE TERMS AND CONDITIONS

Last updated: 25.10.22


The Club L (Retail) Ltd mobile message service (the "Service") is operated by Club L (Retail) Ltd (“Club L (Retail) Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.


By consenting to Club L (Retail) Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Club L (Retail) Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).


You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Club L (Retail) Ltd. Your participation in this program is completely voluntary.


We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.


You may opt-out of the Service at any time. Text the single keyword command STOP to ClubLLondon or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Club L (Retail) Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.


For Service support or assistance, email cs@clubllondon.com.


We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.


The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.


To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.


We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at cs@clubllondon.com or by mail at

Club L London Retail Ltd.

[Re: Privacy Compliance Officer]

Parkway 5
Parkway Business Centre
Princess Road
Manchester
M14 7HR

United Kingdom