Privacy Policy
This policy sets out the basis on which personal information about you may be collected and used when you use our website (whether browsing or making a purchase), http://www.clubllondon.com or http://www.clubllondon.us (the “Site”)(regardless of where you visit it from), and on our mobile application, register an account with us, and interact with us on Club L London’s official Facebook, Instagram, Twitter, YouTube [and other social accounts] (“Social Media”). This policy also tells you about your privacy rights and how the law protects you.
By using the Site and applications, registering an Club L London Account and interacting with our Social Media you are accepting and consenting to the terms of this policy.
Club L (Retail) Ltd (company number 016109979) is the owner and operator of the site and the relevant accounts on the Social Media and shall in these terms be referred to as “we”, “us”, “our” and “Club L London”.
We reserve the right to amend these Terms from time to time. The Terms were most recently updated on 21st of August 2020.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
DATA CONTROLLER
For all services, the data controller (the company responsible for your privacy) is Club L (Retail) Ltd.
We have appointed a data privacy manager (DPM) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPM using the details set out below.
CONTACT DETAILS
Name of Legal Entity: Club L (Retail) Ltd
Name or Title of DPM: Dan Lorenson
Email Address: privacy@clubllondon.com
Postal Address: Building 1 Think Park,
Mosley Road,
Trafford Park,
Manchester,
England,
M17 1FQ,
United Kingdom
Should you have any concerns, we would appreciate the chance to deal with them in the first instance. If you would like to speak to us in relation to any concerns you have, please contact us by email at cs@clubllondon.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
SECTION 1 - WHAT INFORMATION WE COLLECT?
When you visit, register or order products or services on Club L London you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We do not store credit or debit card details.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Club L London utilizes personal data to personalize users' ad experiences for those who choose to opt into our cookie policy. Further details on how your personal information will be utilized can be found in Google's Privacy & Terms, available here.
If you have any concerns or questions about the handling of your personal information, please don't hesitate to contact us. We prioritize the protection of your privacy and are committed to maintaining the confidentiality and security of your data.
Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
SECTION 2 – WHAT DO WE DO WITH YOUR INFORMATION?
We only use Your personal Information for the following purposes:
- Processing Your Orders and tracking safe delivery to You;
- For statistical purposes to improve this Website and its services to You;
- To administer this Website;
- Other use by Us to which You agree when asked on this Website
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computers internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 3 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at cs@clubllondon.com.
SECTION 4 – DISCLOSURE
Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party contractors engaged by Us to perform a variety of functions such as processing Your Orders, assisting with promotions or providing technical services for Our Websites. e.g. When arranging for a courier company to deliver goods that you have ordered.
We require all such third parties to treat Your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.
SECTION 5 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify's Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 6 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SECTION 7 – SECURITY
The data that we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
The transmission of information via the internet is not completely secure. We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Site and Social Media; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We use a trusted third-party payment processing service to process your payment to us and we do not store your credit/debit card information.
We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our Website (including your payment details). This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our Website is certified with an SSL certificate, which verifies that our Website is secure.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
SECTION 8 - KLARNA
A comprehensive view of Klarna's Terms and Conditions and Privacy Policy can be found by following these link: https://www.klarna.com/uk/terms-and-conditions/ and https://www.klarna.com/uk/privacy-notice/
SECTION 9 - CLEARPAY
A comprehensive view of Terms and Conditions and Privacy Policy can be found by following these links: https://www.clearpay.co.uk/en-GB/terms-of-service and https://www.clearpay.co.uk/en-GB/merchant-privacy
SECTION 11 – MOBILE MESSAGE SERVICE TERMS AND CONDITIONS
Last updated: 20.10.22
The Club L London mobile message service (the "Service") is operated by us. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Club L London’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Club L London through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Club L London. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Club L London mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email cs@clubllondon.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
SECTION 10 – LEGAL RIGHTS
You may choose to restrict the collection or use of your personal information in the following ways:
- Access to information: You may request details of personal information which we hold about you under the data protection laws. If you would like a copy of the information held about you please email cs@clubllondon.com. Any access request will usually be free of charge. We will endeavour to provide information in a format requested but this cannot be guaranteed, but we may charge you a reasonable fee for additional copies.
- Correction of information: If you believe that any information we are holding on you is incorrect or incomplete, please email cs@clubllondon.com. We will correct any information found to be incorrect.
- Deletion of information: You have the right to request that your personal data be deleted; including if we no longer need it for the purpose we collected it, or you withdraw your consent.
Following such a request we will erase your personal data without undue delay unless continued retention is necessary and permitted by law. If we made the personal data public, we will take reasonable steps to inform other data controllers processing about your erasure request.
Consequences of Deletion
You may no longer be able to receive, or query historic receipt of, marketing from Club L London or its marketing partners.
Club L London may no longer be able to provide information on historical purchases, including the fulfilment of orders, processing of returned products and refunds, or the support of payment queries and fraudulent claims.
Deletion is irreversible. Please consider the above consequences before requesting the deletion of any data.
Object to Processing
You have the right to object to us processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Restriction on processing
You have the right to request that we suspend processing your personal data, but hold it for you, in the event the personal data we hold is inaccurate, the processing is unlawful or we no longer need the personal data. Once the processing is restricted, we will only continue to process your personal data if you consent or we have another legal basis for doing so.
Data Portability
You have the right to receive a copy of your personal data which you gave to us. The copy will be provided in a commonly used and machine-readable format. You can also have it transmitted directly from us to another data controller, where technically possible.
How to Exercise Your Rights
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Withdraw consent at any time
You may withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Other
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If requested, we will transfer all, or elements of, your data to other service providers (where applicable).
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
SALES AND PROMOTIONS
Student Discount (UNiDAYS & Student Beans)
Discount applied at checkout upon entering code provided by UNiDAYS and Student Beans. One-time usage. Cannot be used in conjunction with any other discounts, offers or promotions. Sale and bundle items are also excluded from this discount. Club L London reserves the right to modify or cancel this promotion at any time without notice.
NHS Blue Light Discount
Discount applied at checkout upon entering code provided by bluelightcard.co.uk. Cannot be used in conjunction with any other discounts, offers or promotions. Excludes limited edition, sale and any new collections and bundle items. Club L London reserves the right to modify or cancel this promotion at any time without notice.
Email Promotion
Discount applied at checkout upon entering code provided. One-time usage. Cannot be used in conjunction with any other discounts, offers or promotions. Excludes limited edition, sale and bundle items, store credit and delivery charges. Club L London reserves the right to modify or cancel this promotion at any time without notice.
Clearance Lines
Orders must be returned within 14 days of receipt. If the item you receive is faulty or damaged, please contact customer services. Club L London reserve the right to make or change the returns conditions of clearance lines at any time.
Birthday Giveaway - Win Club L Clothes for a Year
1. Eligibility 1.1 The competition is open to anyone aged 18 years or over, except employees of Club L London and their close relatives or anyone otherwise connected with the organization or judging of the competition. 1.2 Free to enter no purchase is necessary to enter this competition. 1.3 By entering this competition, the entrant agrees to be bound by these terms and conditions.
2. How to Enter 2.1 The competition opens at 9am GMT on Saturday, 7th December and closes at 11:59pm GMT on Saturday, 14th December. Entries received outside of this timeframe will not be entered into the draw. 2.2 To enter, participants must follow Club L on Instagram, like the competition post, participants will also gain an entry by tagging someone in the comments, and sharing the post on their Instagram story. 2.3 Every comment is one entry to the competition. Multiple entries from the same individual is accepted.
3. Prize 3.1 The prize consists of Club L clothing worth £2,400 over 12 months. This will be delivered in the form of a gift voucher to be redeemed on the Club L website. 3.2 The prize is non-transferable and non-exchangeable, and no cash alternatives will be offered. 3.3 Club L London reserves the right to substitute the prize with another of equal or higher value if circumstances beyond the company’s control make it necessary to do so.
4. Winner Selection and Notification 4.1 The winner will be selected at random from all eligible entries received before the closing date. 4.2 The winner will be notified via direct message on Instagram on Monday, 16th December. 4.3 If the winner cannot be contacted or fails to respond within 14 days of the notification, Club L London reserves the right to withdraw the prize and select an alternative winner.
5. Use of Entries and Personal Data 5.1 By entering the competition, the participant agrees to the use of their name, image, and entry for promotional purposes by Club L London. 5.2 Any personal data provided by participants will be handled in accordance with Club L London’s Privacy Policy.
6. General 6.1 Club L London reserves the right to cancel, suspend, or amend the competition and these terms and conditions where necessary for reasons beyond its reasonable control. 6.2 Club L London’s decision regarding any aspect of the competition is final and binding, and no correspondence will be entered into. 6.3 The competition and these terms and conditions will be governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Liability 7.1 Club L London accepts no responsibility for entries not successfully completed due to technical faults (e.g., malfunctioning platforms or internet outages) or any other reason beyond its reasonable control.
8. Contact For any questions or inquiries about the competition, please contact cs@clubllondon.com or contact us via direct message.
