Terms and Conditions
In using this website, you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company; Club L (Retail) Ltd, Registered in England and Wales with the Company number 06109979. Located at
CLUB L LONDON
Building 1 Think Park,
We are VAT registered number 934204839.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Orders placed by you on the website www.clubllondon.com and www.clubllondon.us, (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.
If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.
Your credit card or other account detailed at 4.1 above will be debited when you click on the “confirm” button.
Any debit/credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery - it may be required for verification and obtaining signature on a credit card charge form for delivery.
All payments are processed through third party payment gateways using PCI Encryption.
We do not store credit card details, nor do we share customer details with any 3rd parties.
PRICING AND VAT
All prices stated on this website include and are subject to the current rate of UK VAT at the then prevailing rate.
However, if the rate of VAT changes between the date of your order and the date of delivery, where applicable, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
VAT is not charged on orders outside the European Union.
Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.
We will normally verify prices as part of our dispatch procedures. If we accept and process your order where a pricing error is obvious and unmistakeable and could have reasonably been recognised by the average customer as an error, we may end the contract, refund you any sums you have paid and require return of any products provided to you.
Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
You accept and agree that we will not be held liable for deliveries that are delayed.
You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
We do not deliver to PO Boxes in the UK.
This warranty is valid only to the original purchaser when a new piece is purchased from us.
This warranty is invalidated if you allow a third party to repair or attempt to repair any item.
In the event of a dispute as to the cause of damage, we reserve the right to send the Product to a mutually agreed independent third-party assessor to determine the nature of the defect. Only if their judgement indicates a defect in material or workmanship will we repair the item.
This warranty does not cover expenses incurred by you due to a lack of proper care of your product.
Please keep your proof of purchase documents as they will be required for in order to procure warranty service in the event you wish to make a warranty claim.
Please notify Club L London within 14 days of purchase in the event that you wish to claim a replacement for a defect.
LIMITATION OF LIABILITY
As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
Subject to the following sub clauses, in no event shall the aggregate liability of any party to the other (whether it contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with these Terms and Conditions:
- provided that this shall be subject to an overall limit of the total amount paid to Club L (Retail) Ltd under a confirmed order in respect of any and all claims, losses and damages arising under or in connection with these terms and conditions.
- The above limits on liability shall apply in respect of (any indemnities provided by either party under this Agreement, including without limitation to the indemnities under clauses 12 Intellectual Property)
- Each party's liability to the other in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions shall not extend to any: loss of profits; loss of business opportunity; loss of goodwill; loss of data; loss of anticipated savings; or any special, indirect or consequential loss or damage whatsoever.
- The parties agree that the limitations on liability within these terms and conditions are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks.
- Notwithstanding the above or other limitations and exclusions of liability set out in these terms and conditions, neither party excludes or limits any liability for: fraud or fraudulent misrepresentation; or any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or Consumer Rights Act 2015; or any other liability to the extent the same cannot be excluded or limited by law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war,
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster,
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government;
- and pandemic or epidemic.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
RETURNS & REFUNDS
Our Returns Policy applies to all purchases made on Club L (Retail) Ltd (T/A Club L London) and are incorporated by reference in these Terms.
- If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period of 14 days for a refund.
- You may decide whether to return an item to us for a refund but your return must be post-marked (in the mail) within 14 days of receiving your order.The value of the refund is limited to the total cost of the returned item(s).
Please note that when you return an item, a fee of £1.99 will be deducted from the total refunded amount. We charge this fee per parcel returned, so please ensure you return all the items from your order in the same parcel to avoid being charged twice. This applies to UK orders only.
If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.
- To initiate a return within 14 days of the receipt of your goods, the following process must be followed: To initiate a return within 14 days of the receipt of your goods, please head to: https://clubllondon.com/pages/returns; address your package after receiving details from us as to the returns address and contact us if your item is faulty/wrong.
Quality checking/assessment will take place once the item(s) are received.
Once received and checked you will receive an email (quoting your Returns reference number) which will confirm any further course of action if necessary.
We will refund any money received from you equivalent to the full cost of the item(s). Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Klarna, Clearpay).
This website and its content is copyright of Club L (Retail) Ltd (T/A Club L London). All rights reserved.
Club L (Retail) Ltd (T/A Club L London) ("Club L London") respects and rigorously abides by intellectual property laws. Accordingly, Club L (Retail) Ltd (T/A Club L London) rightfully expects the same of all parties who use our website. Club L (Retail) Ltd (T/A Club L London) and/or its affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this website. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners' rights and is therefore prohibited. You may not, except with our express prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Any unauthorized use of Club L (Retail) Ltd (T/A Club L London)’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features Club L (Retail) Ltd (T/A Club L London) Proprietary Property") without the prior written permission of Club L (Retail) Ltd (T/A Club L London) is strictly prohibited. If you infringe upon Club L (Retail) Ltd (T/A Club L London)’s rights with respect to any Club L (Retail) Ltd (T/A Club L London) Property, you will be ordered to cease such illegal activity and you may be liable to Club L (Retail) Ltd (T/A Club L London) for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of your infringement.
If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at:
CLUB L LONDON
Building 1 Think Park,
We reserve the right to make changes, without prior notice, to any products or services mentioned on this site at any time.
These Terms and Conditions and your use of this site will be governed by and construed in accordance with English Law.
Please note that nothing contained in these Terms and Conditions of Sale in any way affects your statutory rights.
DIGITAL GIFT CARDS
Digital Gift Cards are redeemable on all products for 12 months from date of purchase. If gift card credit is not redeemed within 12 month from date of purchase, the credit will expire and no longer be redeemable. To avoid credit loss, ensure that credit is spent within this time range. Club L London cannot be held responsible for the gift card purchaser sending the gift card to the wrong email address or person, please ensure that the receiver information is correct before sending.
Digital Gift Cards are sent via email to the designated recipient only and are redeemed using the code accessed via a link on the email.
Digital Gift Cards purchased via the Club L App can only be sent to the purchasing customer at this time.
Questions about these terms and conditions should be directed to email@example.com
PROJECT ASSIGNMENT CONDITIONS
- DEFINITION AND INTERPRETATION
1.1 In these Conditions the following definitions apply:
"Business Day" means a day other than a Saturday, Sunday or bank or public holiday in England;
"Company" means Club L (Retail) Ltd, Registered in England and Wales with the Company number 06109979. Located at
CLUB L LONDON
Building 1 Think Park,
"Company Products" means those Products which are manufactured by the Company and marketed by Club L (Retail) Ltd including but not limited to the garments specified in the Project Assignment; "Competing Products" means any Product other than a Company Product; "Competitor" means any company listed in clause 1.5 of the Project Assignment; "Fees" means the sums set out in clause 5 of the relevant Project Assignment;
"Influencer Channels" means the social media, platforms and channels which are controlled by the Influencer and in relation to which the Influencer agrees to distribute the Influencer Materials as further described in the relevant Project Assignment;
"Influencer Materials" means any and all content and materials produced by or on behalf of the Influencer as a result of the performance of the Services featuring, endorsing and/or otherwise referring or relating to the Company and/or its Products (including the copy (including social media posts), blog, vlog, audio visual recording, sound recording, photograph or image described in the Project Assignment) in any medium or in promotional, sponsorship, advertising or marketing material relating to the Company Products in any and all media;
"Influencer Image Rights" means the name, likeness, branding, image, voice or signature of the Influencer, content relating to the Influencer, copyright material, data and biographical details.
"Club L London" means the online fashion business of that name owned and operated by the Company;
"Products" means fashion created, manufactured and sold by Club L London;
"Project Assignment" means a document to be agreed in writing by the parties and which shall set out the detail of the Services to be performed by the Influencer, including the Fees to be paid for the Services;
"Services" means the services to be provided by the Influencer as set out in the relevant Project Assignment(s);
"Term" means the period specified in the Project Assignment);
1.2 In these Conditions:
1.2.1 a reference to this Contract includes its schedules; the clause, paragraph, schedule or other headings in this Contract are included for convenience only and shall have no effect on interpretation; a reference to a 'party' includes that party's successors and permitted assigns; words in the singular include the plural and vice versa; any words that follow ‘include’, ‘includes’, ‘including’, ‘in particular’ or any similar words and expressions shall be construed as illustrative only and shall not limit the sense of any word, phrase, term, definition or description preceding those words; a reference to ‘writing’ or ‘written’ includes any method of reproducing words in a legible and non-transitory form [(excluding email)]; a reference to legislation is a reference to that legislation as amended, extended, re-enacted or consolidated from time to time except to the extent that any such amendment, extension or re-enactment would increase or alter the liability of a party under this Contract; and a reference to legislation includes all subordinate legislation made from time to time under that legislation.
The Company engages the services of the Influencer in connection with the marketing, advertising and promotion of the Company’s Products in accordance with these Conditions and the relevant Project Assignment. The Influencer shall provide the Services to the Company and create the Influencer Materials. Each Project Assignment signed by duly authorised representatives of each party shall form part of the Contract.
The Influencer shall ensure that any Influencer Materials distributed by or on behalf of the Influencer on Influencer Channels in connection with the Services shall be reasonably transparent to users as being marketing in accordance with advertising regulations, including by:
Where such functionality exists on a social media platform, clicking any relevant box (or use other similar functionality as the social media platform provides) when posting the Influencer Materials to indicate and/or declare that the Influencer Materials are paid-for content; and including any specific disclosures or form of words set out in the relevant Project Assignment.
- APPROVAL OF INFLUENCER MATERIALS
The Influencer shall submit all Influencer Materials to the Company for prior approval and the parties agree that the Company shall have final editorial control over the Influencer Materials provided that the Company shall only be entitled to request amendments to edit the way in which its brand is featured or mentioned in the Influencer Materials and in order that the Influencer Materials comply with all applicable laws and advertising regulations. The Influencer shall not publicly release and/or make available any Influencer Materials which have not been approved by the Company.
At any time upon written request, the Influencer shall promptly remove and delete: all Influencer Materials posted by or on behalf of the Influencer in connection with the Services from any or all Influencer Channels (as applicable); and all references to and associations with the Company on the Influencer Channels or elsewhere.
- INTELLECTUAL PROPERTY
The Company retains ownership of all intellectual property rights subsisting in the Company’s brand and its products. During the Term of this Contract, the Company grants a non-exclusive, worldwide, royalty-free licence to the Influencer to use the intellectual property rights in the Company’s brand, products and any other materials in each case solely as provided by the Company to the Influencer to the extent required for the Influencer to perform the Services.
The Influencer grants to the Company an exclusive, royalty-free, perpetual licence throughout the world to use, adapt, copy, reproduce, modify and exploit the Influencer Materials in connection with the endorsement, promotion, marketing or advertising of the Company and/or its products, in each case with an appropriate credit given to the Influencer in relation to the applicable Influencer Materials.
The Influencer grants to the Company all necessary consents under applicable law (including the Copyright, Designs and Patents Act 1988) to enable the Company to make the fullest possible use of the Services, the Influencer Image Rights and the Influencer Materials as contemplated in this Contract.
The Influencer irrevocably and unconditionally waives, in perpetuity, all moral rights in Influencer Materials and all similar rights under the laws of any jurisdiction whether now existing or conferred in the future.
- FEES AND EXPENSES
Subject to the Influencer rendering the Services in accordance with these Conditions, the Company agrees to pay to the Influencer the Fees as set out in the relevant Project Assignment.
The Fees shall be inclusive of all use fees, residuals, repeat fees, re-use fees, royalties or other payments whatsoever. The Influencer acknowledges and agrees that the Fees are also inclusive of any/all of the Influencer’s travel, accommodation and any other expenses.
The Company shall pay all undisputed invoices submitted by the Influencer within 10 Business Days of the date of receipt (unless otherwise agreed in writing between the parties).
All amounts payable under this Contract shall be inclusive of sales, use, value added, goods and services, and all other similar taxes (but not including withholding tax), if any, imposed by a governmental entity for any taxable supply provided under this Contract.
- WARRANTIES AND INDEMNITY
The Influencer Materials are the Influencer’s original works and use by the Company of the Influencer Materials and Influencer Image Rights in accordance with the terms of this Contract shall not infringe the rights of any third party;
The Influencer is entitled to enter into this Contract and has full power and authority to grant the rights expressed to be granted under this Contract and the Influencer is exclusively entitled to give all assurances, confirmations, waivers and agreements set out in this Contract to enable the Company to exploit the Influencer Image Rights and Influencer Materials as described in this Contract without making any further payment other than as expressly set out in this Contract;
The Influencer Materials shall comply with:
- The Influencer Materials shall not include any personal data (as defined in the General Data Protection Regulation (EU) 2016/679) of any third party;
- The Influencer shall render the Services diligently, and to the best of the Influencer’s skill and ability in willing co-operation with others and in the manner reasonably required by the Company or by its appointed representatives;
- the Influencer shall not be in breach of any agreement with or of any obligation to any third party by reason of entering into this Contract and performing the Services and the Influencer has obtained all necessary consents to enter into this Contract and to grant the rights purported to be granted herein and to perform its obligations set out herein;
- the Influencer shall not at any time do or say anything which is or may be considered by the Company to:
- be detrimental or prejudicial to or to affect adversely the name, image, reputation or business of the Company or any of its products; or
- bring the Influencer, the Company or any of its products into disrepute;
- the Influencer shall not, for the duration of the Term, provide services which are similar to (or the equivalent of) the Services to any direct competitor of the Company, or in relation to any products or services which are similar to or substitutable for the Company’s products or services;
- the Influencer shall be solely responsible for all income tax and national insurance contributions due in respect of the Fee; and
- the Influencer shall not without the prior written consent of the Company make any statement or disclosure or supply any confidential information to any party relating to the Company or its products within the Influencer’s knowledge by reason of the rendering of Services under this Contract.
- The Influencer shall indemnify and hold harmless the Company from and against any and all liabilities, losses, claims, demands, damages, costs and expenses (including reasonable legal costs and expenses and VAT) suffered or incurred directly or indirectly by the Company in consequence of any breach or alleged breach by the Influencer of any warranties contained in this Contract
- LIMITATION OF LIABILITY
Nothing in this Contract shall limit or exclude either party's liability for death or personal injury resulting from negligence, for fraud, or for any other liability which cannot be excluded by applicable law.
Any unauthorized use of Club L (Retail) Ltd (T/A Club L London)’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features Club L (Retail) Ltd (T/A Club L London) Proprietary Property") without the prior written permission of Club L (Retail) Ltd (T/A Club L London) is strictly prohibited. If you infringe upon Club L (Retail) Ltd (T/A Club L London)’s rights with respect to any Club L (Retail) Ltd (T/A Club L London) Proprietary Property, you will be ordered to cease such illegal activity and you may be liable to Club L (Retail) Ltd (T/A Club L London) for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of your infringement.
In relation to any indemnity granted by the Influencer under this Contract (the Influencer’s liability for which shall be unlimited), the aggregate liability of the Influencer in respect of the Company or its affiliates arising out of or in connection with this Contract, whether under contract, tort (including negligence), misrepresentation or otherwise, shall be limited to an amount equal to the Fees.
The aggregate liability of the Company in respect of the Influencer and arising out of or in connection with this Contract, whether under contract, delict or tort (including negligence), misrepresentation or otherwise, shall be limited to an amount equal to £5,000.
SALES AND PROMOTIONS
Student Discount (UNiDAYS & Student Beans)
Discount applied at checkout upon entering code provided by UNiDAYS and Student Beans. One-time usage. Cannot be used in conjunction with any other discounts, offers or promotions. Sale and bundle items are also excluded from this discount. Club L London reserves the right to modify or cancel this promotion at any time without notice.
NHS Blue Light Discount
Discount applied at checkout upon entering code provided by bluelightcard.co.uk. Cannot be used in conjunction with any other discounts, offers or promotions. Excludes limited edition, sale and any new collections and bundle items. Club L London reserves the right to modify or cancel this promotion at any time without notice.
Discount applied at checkout upon entering code provided. One-time usage. Cannot be used in conjunction with any other discounts, offers or promotions. Excludes limited edition, sale and bundle items, store credit and delivery charges. Club L London reserves the right to modify or cancel this promotion at any time without notice.
Orders must be returned within 14 days of receipt. If the item you receive is faulty or damaged, please contact customer services. Club L London reserve the right to make or change the returns conditions of clearance lines at any time.
MOBILE TERMS OF SERVICE - CLUB L (RETAIL) LTD
Last updated: Oct. 25, 2022
The Club L (Retail) Ltd mobile message service (the "Service") is operated by Club L (Retail) Ltd (“Club L (Retail) Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Club L (Retail) Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Club L (Retail) Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Club L (Retail) Ltd. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to ClubLLondon or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Club L (Retail) Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, email firstname.lastname@example.org.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.