DELIVERY

ROYAL MAIL

STANDARD (OVER £60 SPEND) - FREE
STANDARD (UNDER £60 SPEND) - £2.99
SATURDAY - £4.99

We know how important it is for out customers to receive their delivery on time and to ensure that you select the right delivery for you please find our delivery information below.

STANDARD DELIVERY - £2.99

As a customer of Club L London you are entitled to our standard free delivery service when you spend over £60.

Standard delivery operates weekdays Monday - Friday between 8am and 6pm, to ensure you get al your goods before the weekend, please place your order by Tuesday at the latest to receive by Friday.

Please note that during busy periods this service can take 2-5 working days.

For all our standard orders we use Royal Mail Tracked service

NEXT DAY DELIVERY - £4.99
NEXT DAY DELIVERY BEFORE 12:00 - £10.99
NEXT DAY DELIVERY BEFORE 10:30 - £12.99

Need that item asap? Simply place your order before 5pm Monday-Friday.

Next Day Delivery is a working day delivery service and any orders placed after Friday 5 PM, will be delivered the following Tuesday.

All Next Day Delivery orders placed between 5pm Thursday & Friday 5PM will be upgraded to a Saturday Delivery Service.

Sunday, Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched by our team the next working day.

SATURDAY DELIVERY - £4.99

Need that item for the weekend? We have you covered! Simply place your order before 5pm Friday.

If you have selected Saturday Delivery DPD will delivery your parcel on Saturday between 8am-6pm.

If you’re nominated day is Saturday but you’ve ordered in the week, it’s cool. We hold on to your items and make sure it’s despatched on time so it’s delivered exactly when you want it.

NI AND ROI STANDARD DELIVERY - £7.99

Standard delivery operates weekdays Monday - Friday between 8am to 6pm, to ensure you get all your goods before the weekend, please place your order by Wednesday before 3pm at the latest to receive by Friday.

I’m afraid we do not currently offer a Next Working Day or Saturday for Northern Ireland and there is no Saturday delivery service to ROI, for all our standard orders we use Royal Mail and DPD.

DELIVERY SERVICE

All our deliveries are handled by DPD or Royal Mail. Reliability is key, which is why we use a signed-for delivery service. Please make sure you or someone you know will be present either at a home or work address to accept your delivery.

If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

STANDARD DELIVERY

Great news, you are entitled to our standard free delivery service on orders over £80.

Standard delivery operates weekdays Mon - Fri 8am to 7pm. To ensure you get all your goods before the weekend, please place your order by Tuesday 1pm GMT to receive by Friday at the latest.

Unfortunately, we do not currently offer a Saturday service.

EXPRESS DELIVERY

Need that item asap? Next working day delivery needs to be placed by 12pm GMT.

Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 1pm GMT or on the weekend, then you’ll receive it on the following Tuesday.

Sundays, Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.

*Delivery excludes Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and the Virgin Islands.

DELIVERY SERVICE

All our deliveries are handled by DHL and reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

STANDARD DELIVERY - £14.99

Standard delivery operates weekdays Mon - Fri 8am to 7pm. To ensure you get all your goods before the weekend, please place your order by Tuesday 1pm GMT time to receive by Friday at the latest.

Unfortunately, we do not currently offer a Saturday service.

DELIVERY SERVICE

All our international deliveries are handled by DHL and reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

We do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

POST-BREXIT DELIVERY UPDATE

You can still place your orders and shop as normal on Club L London post Brexit.

We’re taking every measure to ensure that your shopping experience remains unchanged.

We're doing everything we can to avoid any impact on delivery times and we continue to ship within the timescales advertised on site, if for any reason your parcel gets delayed, we’ll communicate this to you as soon as possible.

DELIVERY SERVICE

All our international deliveries are handled by DPD and DHL and reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

Club L London try our best to deliver within the stated timescales, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

At Club L we understand that sometimes you may need to return your item and we are happy to refund any unwanted items providing they are returned to us within 30 days of receipt in their original condition.

We've detailed our super easy return processes here. Just pick which option you would like to use and tap through for more information.

Click or tap for:
ROYAL MAIL RETURNS | ASDA RETURNS

Non-Returnable Items

Please take extra care when trying on as we cannot accept returns with make up or tan marks, snags or damage caused to the item through trying on or item minus garment tags or security tape.

Due to hygiene reasons we do not accept returns on any Nakey Nakey products, Earrings, Cosmetics, Swimwear or Face masks.

Items purchased in the sale or as part of a Bundle offers are final sale and are non-returnable.

This does not affect your statutory rights.

When Will I Receive My Refund?

Once we have received your parcel, please allow up to 10 working days for us to process your refund.

All refunds will be processed to the original payment and you will receive an email once refunded.

Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 30 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email.

Please note that we cannot be held responsible for any lost parcels and we advise that you keep hold of your returns tracking number and postage receipt until your refund has been processed.

I’ve Lost My Returns Form

If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return.

At Club L we understand that sometimes you may need to return your item and we are happy to refund any unwanted items providing they are returned to us within 30 days of receipt in their original condition.

We've detailed our super easy return processes below. Just pick which option you would like to use and tap through for more information.

How To Return Outside UK

You will be responsible for paying your own shipping costs for returning your item(s).

Please make sure you return your item(s) within 30 days of receipt on a tracked service and please retain your proof of postage until your item has been refunded.

Returns Address:
c/o Club L London (RETURNS),
Unit 1 Apollo Park,
University Way,
Crewe,
CW1 6HX,
UNITED KINGDOM

Non-Returnable Items

Please take extra care when trying on as we cannot accept returns with make up or tan marks, snags or damage caused to the item through trying on or item minus garment tags or security tape.

Due to hygiene reasons we do not accept returns on any Nakey Nakey products, Earrings, Cosmetics, Swimwear or Face masks.

Items purchased in the sale or as part of a Bundle offers are final sale and are non-returnable.

This does not affect your statutory rights.

When Will I Receive My Refund?

Once we have received your parcel, please allow up to 10 working days for us to process your refund.

All refunds will be processed to the original payment and you will receive an email once refunded.

Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 30 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email.

Please note that we cannot be held responsible for any lost parcels and we advise that you keep hold of your returns tracking number and postage receipt until your refund has been processed.

I’ve Lost My Returns Form

If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Club L London.

For more accurate information, we’d suggest getting in touch with your local customs office, so you’re not surprised if there are any unexpected delivery charges at your end.

USA

For US customers, you should not see any customs charges. If your order has been delivered to a US address, and you have been charged, please keep a proof of payment, and contact our team.

If your order is over $800 and contains items shipped from the UK or the items have any animal names/parts in them (e.g. feather, faux fur) you may need to pay customs charges.

Canada

You will be requested to pay a standard Federal Sales Tax (GST) of 5% + a Provincial Sales Tax which varies by province. For some provinces, the combination of the two taxes is called HST.

On top of this, you will also have to pay duties on any purchases that are over CAD $140 and a $10.75 Canadian Post admin fee.

We're unable to advise how much total tax you'll have to pay as this varies by province and, in the case of Customs Duty, by product.

You will go through the standard procedure and receive the E14 Customs Invoice form and pay the sales tax, duty charges and handling fee as you normally would before the order gets released to you.

Mexico

You won’t see any customs charges on your order. However, if you are charged customs, please keep a proof of payment and contact our team.

Puerto Rico and US Virgin Islands

If your order is being delivered to Puerto Rico or the US Virgin Islands, you will cover any customs or import duties for your order. Once the order arrives at your customs office, you’ll be contacted with details of the charges.

Regardless of where you are shopping from, items are shipped from our UK warehouse, so you may be charged customs. You’ll see a message at checkout if this applies for any items in your order.

If you need to pay a customs charge the delivery partner will contact you directly once they have your parcel to collect payment. This fee will be charged regardless of the price of your parcel and we can't control these charges.

We’d hate for you to not receive your order so please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

We aim to dispatch your order within 24 hours, please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers, so please ensure you enter your email address and contact number on your order should they need to contact you.