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RETURNS

14 Day Returns

Easy Drop-off

One Simple Online Form

At Club L London we understand that sometimes you may need to return your item and we are happy to refund any unwanted items providing they are returned to us within 14 days from receipt, in their original condition.

 

We've details our super easy return process here for our free and easy returns methods.

First, please choose your location below, then follow the simple steps.

UNITED KINGDOM

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

USA

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

AUSTRALIA

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

FRANCE

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

GERMANY

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

IRELAND

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

NETHERLANDS

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Go to our returns portal below and fill in the form, then attach the returns label and take to your nearest drop off location.

They can also print this for you at the drop off location if you don't have a printer.

RETURNS PORTAL

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

REST OF THE WORLD

STEP 1

Return your parcel within 14 days of receipt.

STEP 2

Make sure you return your item in its original condition: Unworn with all tags / hygiene strips attached

*Please note we cannot accept returns on facemasks, Nakey Nakey products, pierced earrings or cosmetics and swimwear and lingerie.

STEP 3

Return your parcel to:

C/O CLUB L LONDON (RETURNS),
UNIT 1 APOLLO PARK,
UNIVERSITY WAY,
CREWE,
CW1 6HX,
UNITED KINGDOM

Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.

SALE ITEMS AND BUNDLE SALE OFFERS


Please note that all sales are final on items in our sale and bundle sale offers (ie 5 for £50, 3 for £45) and no refunds will be given for these items.



WHEN WILL I RECEIVE MY REFUND?


Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges and handling fees if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligible for refund (not returned in their original condition within 14 days or receipt, damaged, soiled or with tags or security tape removed) will be rejected as a return and the customer will be notified by email. We do not accept returns on Nakey Nakey products. This does not affect your statutory rights.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.



I HAVE LOST MY RETURNS FORM


If you have misplaced your returns form please ensure that you include a note in the parcel with your returned item with your name, order number, reason for return and the items you wish to return. For more information please contact us.



WHERE IS MY REFUND?


We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us

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