14 Days to return
RETURNS
UK return shipping for only £1.99
No printer needed
At Club L, we hope you will love everything that you order from us but if something isn't quite right, you have 14 days from the date of delivery to send it back to us.
We ask that you return your item in its original condition unworn and with all tags and hygiene strips intact. Please note we cannot accept returns on pierced earrings and cosmetics.
Please note, that international orders take longer to be received into our warehouse.
UNITED KINGDOM
STEP 1
Re-pack your items
Include the packing slip or your details with the parcel. Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You can either print your label at home or get a QR code to get it printed at a drop off location. The return shipping fee of £1.99 is deducted from your total refund.
*Please note we cannot accept returns for pierced earrings, cosmetics, swimwear and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Once the parcel is returned our team can take up to 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You can either print your label at home or generate a QR code to get it printed at a drop off location. The return shipping fee of £1.99 is deducted from your total refund.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Please retain your proof of postage.
STEP 4
Receive your refund
Once the parcel is returned our team can take up to 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
IRELAND
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
STEP 1
Re-pack your items
Include the packing slip or your details with the parcel. Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or get a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics, swimwear and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Shipping to our facility can take 3-5 weeks. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
EUROPE
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
*Please note this returns process also applies to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, North Macedonia, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland and Cyprus.
ISLE OF MAN, JERSEY, GUERNSEY & GIBRALTAR
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
USA & CANADA
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
SAUDI ARABIA, UAE, ISRAEL, KUWAIT, QATAR & LIBYA
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
AUSTRALIA, NEW ZEALAND & TONGA
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
HONG KONG, PHILIPPINES, SINGAPORE & TAIWAN
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
SOUTH AFRICA
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Go to our returns portal and fill in your details. You need to pay the return shipment fee at this stage. You can either print your label at home or generate a QR code to get it printed at a drop off location.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Drop off the return
Take your parcel to the nearest drop off location within the next 5 days. If you’d like to have your label printed at the drop off location, show your QR code to the shop attendant. Make sure to retain your proof of postage.
STEP 4
Receive your refund
Please note, that international orders take longer to be received into our warehouse. Once the parcel is our team can take up to a further 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
REST OF THE WORLD
STEP 1
Re-pack your items
Make sure to include: order number, your name and address, product name of the item you are returning.
STEP 2
Get your return label or QR code
Use your local post office or a delivery company. Return your parcel the the below address:
C/O CLUB L LONDON (RETURNS),
UNIT 2 ERGO PARK,
POCHIN WAY,
MIDDLEWICH,
CW10 0GY,
UNITED KINGDOM
Make sure to retain your proof of postage.
*Please note we cannot accept returns for pierced earrings, cosmetics and lingerie.
STEP 3
Receive your refund
Once the parcel is returned our team can take up to 10 working days to process your return. You will receive an email once we process your refund. Refunds can take 5-10 working days to show in your account depending on your payment provider.
FAQs
DO I HAVE TO PAY TO RETURN AN ITEM?
We offer a return shipment fee of £1.99 for all UK orders. This fee is deducted from your refund amount. Please note we do not refund any original shipping charges.
If you’d like to return an item from USA, Australia, France, Germany, Ireland, or Netherlands you will be charged for the returns shipping label. The fee is processed through our returns portal and is payable when you’re starting the returns process.
If you’d like to return an item from anywhere else in the world you are responsible for arranging the shipment and covering the fees. No fees are deducted from your refund.
CAN I RETURN MULTIPLE ORDERS IN ONE PARCEL?
Unfortunately, separate orders cannot be returned together in one parcel. Please return each order separately.
I RECEIVED A FAULTY ITEM. WILL I BE CHARGED FOR THE RETURN?
In the rare occasion that this happens, please get in touch with our team within 24 hours of receiving your item. Our Customer Care team will be in touch and get this resolved for you.
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus the return shipping fee. Refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more information.
We will send you an email when your return has been processed. We will notify you if any items are rejected as return as they are deemed in unsaleable/ineligible for refund. Please make sure you’re only returning items that are eligible for refund.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
CAN I EXCHANGE AN ITEM?
At this moment, we don’t offer exchanges, but we’re always working on new solutions to offer our customers.
I RECEIVED A CLUB L ITEM AS A GIFT. CAN I RETURN IT?
You absolutely can, following our usual returns procedure. We can only refund onto the original payment method. Please make the buyer aware you are returning the item.
WHAT ITEMS ARE NOT RETURNABLE?
We only accept returns of items in original condition, unworn with all tags and hygiene strips attached.
We cannot accept returns of the following items:
· Pierced jewellery, like earrings
· Cosmetics
