UK Royal Mail Returns
|EASY UK RETURNS, HERE’S WHAT YOU NEED TO DO…|
Return your item within 14 days of receipt of delivery. Don’t forget to tick the reason code.
Make sure you return your item in it’s original condition: unworn, with all tags/ hygiene strips attached. *Please note we cannot accept returns on pierced earrings or cosmetics and swimwear and lingerie where the hygiene seal has been removed.
Use our Easy Returns Method
*Go to http://www.royalmail.com/track-my-return/create/3056 and fill in the form, then attach the Royal Mail returns label and take to your nearest Post Office. They can also print this for you at the Post Office if you don't have a printer.
Don't forget to include the packing slip or your details with the parcel and please retain your proof of postage.
Our returns address is:
c/o Club L London (RETURNS), Torque, Worley Moor Road, Leeds, LS12 4JH
WHEN WILL I RECEIVE MY REFUND?
Once we have received your parcel, please allow up to 10 working days for us to process your refund to the original payment method minus any shipping charges if using our Easy Returns Method. We will notify you when this has been done.
Any items deemed in an unsaleable/ineligable for refund (not returned in their original condition with 14 days or receipt) will be rejected as a return and the customer will be notified by email. This does not affect your statuatory rights.
Please note that we cannot be held responsible for any lost parcels. We advise that you keep hold of your returns tracking number until your refund has been processed.
WHERE IS MY REFUND?
We will process your refund within 10 working days of receipt of the goods minus any shipping charges if using our Easy Returns Method. We will send you an email to confirm your refund has been processed.
Please note that refunds can take 5-10 working days to show in your account depending on your payment provider. Please contact your payment provider for more.
If you have any queries, please contact us
Please note that any bespoke items are non-refundable and non-exchangeable.
Royal Mail returns are only available for orders delivered within the UK.